Cookie Policy

Effective as of: June 8, 2026

1. Purpose

1.1. The purpose of this Cookie Policy is to inform users about the use of cookies and similar technologies on the website c16beauty.com, including the categories of cookies used, their purposes, the providers that may be involved, the applicable retention periods and the options available for their configuration or management.

1.2. This Policy supplements the Privacy Policy of C.16 Beauty Studio and must be read together with it in everything related to the processing of personal data that may be carried out through cookies and similar technologies.

1.3. The use of certain cookies may require the user's prior consent, in accordance with the applicable regulations and with the configuration selected through the consent management mechanism available on the Website.

2. What cookies are

2.1. Cookies are small text files, identifiers or other similar technologies that are stored in the user's browser or device when visiting a website.

2.2. Cookies make it possible to remember information about the user's browsing, keep sessions active, preserve products in the shopping cart, store preferences, improve the user experience, analyze the operation of the Website, measure its performance and reinforce the security of the services offered.

2.3. In addition to cookies, C.16 Beauty Studio may use similar technologies, such as browser local storage, session identifiers, tracking pixels, tags and other technological tools that fulfill equivalent or complementary functions. Unless expressly stated otherwise, references made in this Policy to cookies also include such technologies.

3. Types of cookies used

3.1. C.16 Beauty Studio may use different categories of cookies and similar technologies to guarantee the operation of the Website, improve the user experience, analyze the use of the services and manage certain functionalities. The use of each category will depend on the technical characteristics of the Website, the services enabled at any given time and the consent preferences configured by the user.

3.2. The categories of cookies used by C.16 Beauty Studio are described in the following sections of this Policy.

4. Strictly necessary cookies

4.1. Strictly necessary cookies are those indispensable for the technical operation of the Website and for the provision of the services expressly requested by the user.

4.2. These cookies enable essential functions such as user authentication, keeping sessions active, preserving products in the shopping cart, managing basic technical preferences, order processing, protecting the security of the site and preventing fraudulent or abusive activities.

4.3. Due to their essential nature, these cookies may be used without requiring the user's prior consent where permitted by the applicable regulations. Nevertheless, C.16 Beauty Studio will provide clear and transparent information about their use.

5. Preference cookies

5.1. Preference cookies make it possible to remember certain options selected by the user, such as language, cookie settings, display preferences or other configurations that enable a more personalized browsing experience.

5.2. The use of these cookies will depend on the functionalities enabled on the Website and the preferences configured by the user.

6. Analytics or measurement cookies

6.1. Analytics or measurement cookies make it possible to collect statistical information about the use of the Website, including browsing patterns, pages visited, time spent, interaction with content, site performance, error detection and general usage metrics.

6.2. These cookies may only be used when there is a valid legal basis for doing so and, where required by the applicable regulations, with the user's prior consent granted through the Website's cookie management mechanism.

6.3. C.16 Beauty Studio may use analytics, measurement or monitoring tools provided by third parties or developed internally to understand the use of the platform, improve the user experience, optimize the performance of the Website and support business decision-making.

7. Marketing or advertising cookies

7.1. C.16 Beauty Studio does not currently use marketing cookies, behavioral advertising or third-party advertising tracking, unless expressly stated otherwise through an update to this Cookie Policy.

7.2. Should C.16 Beauty Studio implement marketing or advertising cookies in the future, these may be used to measure the effectiveness of advertising campaigns, personalize promotional content, build audiences, limit ad repetition or carry out similar digital marketing activities.

7.3. Where required by the applicable regulations, the use of marketing cookies will be subject to the user's prior consent and to the preference configuration mechanisms available on the Website.

7.4. If marketing or advertising cookies are incorporated, the corresponding information about their purpose, duration and provider will be included in this Cookie Policy.

8. Third-party cookies

8.1. Some cookies or similar technologies used on the Website may be installed or managed by third parties that provide services to C.16 Beauty Studio, to the extent they are necessary for the operation of the platform, the provision of services, security, analytics or specific functionalities.

8.2. The third parties that may be involved include technology providers such as Vercel, for web hosting and infrastructure; Supabase, for data storage and database management; PayPhone, for payment processing; Chatwoot, for the customer service chat platform; Google Gemini, for artificial intelligence functionalities associated with the virtual assistant Arthur; ElevenLabs, for voice functionalities when enabled; and other technology providers that may be legitimately incorporated for the operation of the Website.

8.3. Third parties may process certain information in accordance with their own privacy policies, terms of service and cookie policies. C.16 Beauty Studio recommends that users review those policies when interacting with services provided by third parties.

9. Cookies and Arthur

9.1. The AI-powered virtual assistant Arthur may use cookies, session identifiers or other technical technologies necessary to maintain the continuity of conversations, manage the context of the interaction, guarantee the security of the service, prevent misuse and improve the customer service experience.

9.2. Conversations held with Arthur and the processing of personal data associated with those interactions are governed by the Privacy Policy of C.16 Beauty Studio.

9.3. Arthur may rely on technology services provided by third parties, including Chatwoot as the chat platform, Google Gemini for artificial intelligence functionalities and ElevenLabs for voice functionalities when enabled, without prejudice to the data protection measures and international transfers described in the Privacy Policy.

10. Cookie information table

10.1. The categories of cookies and similar technologies used on the Website, their purpose, approximate duration and provider are detailed below. This table will be updated when cookies are added, modified or removed.

10.2. Each cookie or similar technology will have a specific retention period as indicated in the table above or according to the technical duration of each cookie.

11. Consent management

11.1. Where applicable, upon entering the Website the user may see a banner, notice or cookie preference center that allows them to manage the use of non-essential cookies.

11.2. Through that mechanism, the user may accept, reject or configure the categories of non-essential cookies according to their preferences and the options available on the Website.

11.3. The user may modify or withdraw their consent at any time through the cookie preference center or through the mechanisms enabled by C.16 Beauty Studio for that purpose.

11.4. The withdrawal or modification of consent will not affect the lawfulness of the processing carried out prior to that decision.

11.5. Disabling certain cookies may affect the operation of some functionalities, preferences or services of the Website.

12. How to disable cookies from the browser

12.1. The user can configure, block, restrict or delete cookies directly from the privacy or settings options of their web browser.

12.2. Disabling strictly necessary cookies may affect the operation of certain essential functionalities of the Website, including signing in, preserving the shopping cart, the checkout process, account security and other functions necessary for the provision of the services.

12.3. For more information on managing cookies in the most commonly used browsers, the user can consult the following official resources:

a. Google Chrome: https://support.google.com/chrome/answer/95647
b. Mozilla Firefox: https://support.mozilla.org/es/kb/Borrar%20cookies
c. Microsoft Edge: https://support.microsoft.com/microsoft-edge/eliminar-cookies-en-microsoft-edge
d. Safari: https://support.apple.com/es-es/guide/safari/sfri11471/mac

13. Retention

13.1. Each cookie or similar technology used by C.16 Beauty Studio will have a specific retention period, which is indicated in the information table included in this Cookie Policy.

13.2. C.16 Beauty Studio will periodically review the cookies and similar technologies used on the Website in order to verify that they remain necessary, appropriate and consistent with the purposes communicated to users.

13.3. Where appropriate, C.16 Beauty Studio will update this Policy to reflect changes in the cookies used, their providers, purposes or retention periods, and will remove or stop using those cookies that are no longer necessary for the operation of the Website.

14. Updates to this Policy

14.1. C.16 Beauty Studio may modify or update this Cookie Policy when there are changes in the cookies used, technology providers, implemented tools, processing purposes, consent mechanisms or applicable regulations.

14.2. The current version of this Cookie Policy will be available on the Website and will include the date of its last update.

14.3. Modifications will take effect upon their publication on the Website, unless a different date is expressly indicated or the applicable regulations require additional information or consent measures.

15. Contact

For questions about cookies or personal data:

• Data controller: José Gregorio Loyo Ybáñez
• RUC (taxpayer ID): 1761401130001
• Address: Luxemburgo N34-359 and Portugal intersection, Cosmopolitan Parc Building, Block T1, 3rd floor, office 307, Iñaquito, Quito, Ecuador
• Email: soporte@c16beauty.com